We accept returns and exchanges up to 28 days after the date that you receive your order.
If you have an account with us, you can process a returns form by clicking into your order and selecting the goods you wish to return/exchange. This will then be sent to your associated email address. Print this off, add it to your parcel with your garments, and return to our office address below.
If you don’t have a BuyTshirtsOnline account- you can print your original confirmation email (including your invoice) and highlight the items you wish to return. Add this to your parcel and return to our office address below.
Please note that you will need to detail what size/colour you would prefer for exchanges. We can only exchange products for different colours or sizes in the same style; we cannot change the product style.
Once your parcel has been received at our office, our returns department will complete your refund. For orders made via PayPal, the funds will be transferred back into your PayPal account the same day. For orders made via Credit/Debit card- please allow 3-5 working days for the funds to be transferred back to you. When returning a complete order, we will refund your original postage charge. Unfortunately, if you’re only returning part of your order, you won’t receive a refund for the initial postage charge.
If you have sent garments back for an exchange, we will dispatch the preferred garment for the next working day delivery- stock permitted.
Customers will need to pay for their own returns postage when returning goods. We suggest getting a signed for service from your chosen provider- to ensure that you are notified when your parcel has been delivered and signed for at our warehouse.
For more information regarding our returns policy- please click here: https://www.buytshirtsonline.co.uk/terms-conditions-delivery-returns-privacy-i7.
If you have received incorrect or damaged items, please get in touch with us directly, and we can arrange for replacements or a refund.
Our returns address is:
1 Berkeley Court