Covid-19: Despatch is taking 1-2 working days.
All orders shipped from UK warehouses
Free delivery on most orders over £99.00 ex VAT

Terms & Conditions, Delivery, Returns & Privacy

Welcome to the Buytshirtsonline website terms and conditions. Please read through them carefully before placing your order. By using this website and/or placing an order, you agree to be bound by the terms and conditions set out below. Please also read our Privacy Statement regarding personal information provided by you. Before placing an order, if you have any queries relating to these terms and conditions, please email our customer service team at info@buytshirtsonline.co.uk. We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received. 

DISPATCH TIMES

Our chosen couriers send all orders. Orders are shipped on the next working day service unless otherwise stated. Delivery costs are £4.99 ex. VAT for orders under £99 ex. VAT. Orders over £99 ex. VAT is free to the UK mainland. Shipping prices are based on shipping within the mainland UK and excluding Northern Ireland, the Highlands of Scotland, and all the islands.

Next working day delivery is temporarily unavailable. Cut off for next working day delivery when available is 4pm. If you place your order after 4pm, the order will be processed and dispatched the next working day. If you place your order after 4pm on a Thursday, your order will be dispatched Friday for delivery on Monday. If you place your order after 4pm on Friday, your order will be processed on Monday for delivery on Tuesday. This information is only valid for the next day delivery when available. 

We ship to most European countries. For European terms and conditions details, please click here.

NEXT WORKING DAY DELIVERY (Temporarily suspended)

Our orders are sent on a next working day delivery service. This is an all-day service which runs from 6am-9pm Monday-Friday. On the day of your delivery, you will be emailed or texted your tracking information. If this does not occur for any reason, please get in touch with our office, and one of our helpful team can get this information for you.

The couriers will attempt delivery once; if this fails, DPD will send it to a local pick-up shop for collection (this can be made on the same day). The couriers maintain the right to leave your parcel with an immediate neighbour unless specifically instructed not to within your delivery instructions. This is due to our parcels being sent on a signed for service. You will have the option to collect your parcel from a pick-up shop, leave it in a safe place or allocate a neighbour for delivery - should you not be available after the first delivery attempt. All of this information is available to you via your tracking link.

COLLECT IN STORE

Please note that the 'collect in store' option at checkout is only available for customers who can collect from Runcorn, Cheshire. If this is not feasible, you will be required to make payment for the delivery before processing your order. Items for collection do not always qualify for the following working day collection. Collection is not available on a same-day basis. Once your order has been fulfilled and is ready for collection - you will receive an email notification saying that your order has been dispatched.

PAYMENT OPTIONS

We accept Visa, Delta/Connect, Visa Electron, Maestro, Mastercard, Solo or PayPal. If you have paid on your credit card, you will only be charged once the goods have been dispatched to the delivery address. After that, we will email you to confirm dispatch. If you have paid via your PayPal account, transactions are charged when the goods are ordered when you click on the confirm and pay option. If we cannot ship your goods for some reason, the value of the items that are not despatched will be refunded to the original payment method. 

Further information for overseas customers: all overseas transactions must be paid for by direct bank transfer unless agreed before the sale.

CREDIT CARD VALIDATION

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment, then you will be notified of this immediately at the check-out stage. We may use your information to prevent and detect fraud in assessing your request for goods or services. One of the purposes we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information, it will remain secure. If you believe your details are incorrect, you may correct those details by following the procedure set out in our privacy policy. 

PRODUCT INFORMATION

We have made every effort to display the colours of our products that appear on the website as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitors display of any colour will accurately reflect the colour of the product on delivery. All sizes and measurements are approximate. However, we make every effort to ensure they are as accurate as possible. Unless otherwise stated, the sizes indicated are UK sizes. Please refer to the size guide for clarification. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct when the relevant information is entered into the system. However, we reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

Goods are subject to availability as there is a delay between when the order is placed and when the order is accepted; the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we receive the order, we shall notify you as soon as possible, and you will not be charged for the out of stock items. 

All deliveries should be checked immediately. If there are any damages or shortages, these must be reported as soon as possible on the same day. Any decorated garments are not applicable for a replacement. All damaged or incorrect items should be reported within 28 days to be applicable for a replacement. We make every effort to dispatch your goods on the date agreed. However, we can not be held responsible for delayed goods or any sub-sequential losses incurred once they have left our premises.

RETURNS

We offer a 28-day return policy. You can return your order within this time for a full refund.

We are committed to customer service. If you have purchased any items you no longer require, you can return them for a full refund. This does not include printed items, face coverings or underwear. Goods must be in the same condition as they were received.

To return your items, please use the returns form. To obtain a returns form, please log into your account, click on order history and click on the order you wish to return items. Then click the products within the order that you want to return. Then scroll to the bottom of the page and click return items; you will be emailed your returns form. Print it off and send the items back to us. Please note we do not pay for the return postage, and it is your responsibility to ensure the items reach us, so we recommend using a signed for service. We will refund the original delivery charge if you return your whole, complete order. Part returns will only be refunded for the garments received. If you have placed your order without opening an account, please get in touch with us, and we will upgrade you so you will be able to receive a returns form. 

Our returns address is:

1 Berkeley Court, Manor Park, Runcorn, Cheshire, WA7 1TQ.

If you have received the wrong or faulty items, please get in touch with us, and we will raise a collection and send the correct items out to you. Please check your items before decorating or altering them. We will not accept any items that have been decorated or altered under any circumstances.

STATUTORY RIGHTS

Your UK statutory rights are not affected by our returns policy.

PURCHASE OF PRODUCTS

When you place an order on our website, we shall email you an acknowledgement. Once you have checked out and your order has been confirmed, you will not be able to make any changes to your order, so please make sure that everything is correct before clicking the confirm button. We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following: the product ordered being unavailable from stock, our inability to obtain authorisation of payment, the identification of an error within the product information, including price or promotion. If there are any problems with your order, we shall contact you. We reserve the right to reject any offer to purchase by you at any time.

Where applicable, you may cancel your order by your rights under the Distance Selling Regulations.

DELIVERY

We make every effort to dispatch your goods on the date agreed. However, we can not be held responsible for delayed goods or any sub-sequential losses incurred once they have left our premises.

GENERAL

On this website, all rights, including copyright, are owned by or licensed buytshirtsonline.co.uk. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of buytshirtsonline.co.uk. We have taken every care in the preparation of the content of this website.

To the extent permitted by applicable law and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence. 

These terms and conditions shall be governed by and construed following English Law, and it is agreed that the English courts shall have exclusive jurisdiction in the event of a dispute. If any terms shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provision.

PRIVACY POLICY

This website is operated by Buytshirtsonline LTD, and this privacy policy applies to this website only. We respect our customers privacy, so we've instituted policies to ensure that your personal information is handled safely and responsibly. We have posted this privacy policy to let you know what kind of information we collect, how it is used and whom it may be shared. We encourage you to refer to this policy from time to time to understand our current privacy policy.

If you have any questions about this policy, you can contact us by email, telephone or through the quote enquiry link. Details are available on the website.

What information do we collect?

  • By the Data Protection Act 1998, we will use your information lawfully.
  • We collect your name, billing address, shipping address, email address, and phone number when you order from us. Our shopping cart providers, PayPal.com and Sagepay, hold your credit card information securely. We also gather information on any third party who may receive any item you send them (including the person's name and address), and we will retain a record of your purchases.
  • We do NOT store your credit card information on our website or keep your credit card details in our office - details are held securely in an encrypted format by Paypal.com and Sagepay.

How do we hold your information?

We may use your information in several ways including the following: 

  1. We may use this information to display products that may interest you.
  2. Data we gather helps us analyse your visit to our website, enabling us to improve our site for future customers.
  3. To display your shopping cart for 30 days until you checkout.

DO WE SHARE YOUR INFORMATION?
We take your privacy very seriously and will NOT sell or make your personal information available to any third parties.

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