Covid-19: Despatch is taking 1-2 working days.
All orders shipped from UK warehouses
Free delivery on most orders over £99.00 ex VAT

Help & Contact

Please select the subject below and click for more information.
  • How do I return unwanted items

    We accept returns and exchanges up to 28 days after the date that you receive your order.

    If you have an account with us, you can process a returns form by clicking into your order and selecting the goods you wish to return / exchange. This will then be sent to your associated email address. Print this off and add it to your parcel with your garments and return to our office address below.

    If you don’t have a BuyTshirtsOnline account- you can print your original confirmation email (including your invoice) and highlight the items that you wish to return. Add this to your parcel and return to our office address below.

    Please note that for exchanges, you will need to detail what size/colour you would prefer. We can only exchange products for different colours or sizes in the same style, we cannot change the product style.

    Once your parcel has been received at our office, our returns department will complete your refund. For orders made via PayPal, the funds will be transferred back into your PayPal account the same day. For orders made via Credit/Debit card- please allow 3-5 working days for the funds to be transferred back to you. When returning a complete order, we will refund your original postage charge. If you’re only returning part of your order, you won’t receive a refund for the original postage charge.

    If you have sent garments back for an exchange, we will dispatch the preferred garment for next working day delivery- stock permitted.

    When returning goods, customers will need to pay for their own returns postage. We suggest getting a signed for service from your chosen provider- to ensure that you are notified when your parcel has been delivered and signed for at our warehouse.

     

    For more information regarding our returns policy- please click here: https://www.buytshirtsonline.co.uk/terms-conditions-delivery-returns-privacy-i7

    If you have received incorrect or damaged items, please contact us directly and we can arrange for replacements or a refund.


    Our returns address is:

    Buytshirtsonline Ltd

    1 Berkeley Court

    Manor Park

    Runcorn

    Cheshire

    WA7 1TQ

  • How Do I get My Invoices?

    You can download your invoices by logging into your account clicking on order history and then clicking on the web order that you need the invoice for. At the bottom of that page you will see a link that says Download PDF Invoice

    Your invoice is also attached to the confirmation email we sent you when you made your purchase.

  • I havent had a confirmation email for my order

    Confirmation emails are sent out automatically from our system. If you haven't received one please check your junk mail. To avoid further emails going into your junk please mark our emails as safe sender or add us to your address book.

     

  • How can I join the newsletter?

    To Keep up to date with our latest product news and offers you can join our newsletter by simply entering your email address into the marked box at the bottom right hand corner of any page on the website. If you want to stop receiving emails from us then please follow the link at the bottom of any newsletters sent from us.

  • How much is delivery?

    Delivery is £4.99 plus VAT for orders under £99.00 plus VAT and free for orders over £99.00 to UK mainland.

Top